Ongoing IT support
IT support without
hiring an IT team.
One accountable point of contact for your devices, accounts, backups and vendors, with work tracked and documented so nothing depends on memory.
A good fit when
Your business has no in-house IT, and technology problems fall to whoever has time.
What we do
- Review your current setup and agree what is covered and how requests are raised.
- Handle day-to-day support, onboarding and offboarding, accounts, devices and vendor issues.
- Keep backups, updates and documentation current, and report on the work completed.
How it works
How support works.
The steps
- Onboarding review. Document your devices, accounts, systems, vendors and current risks.
- Agree the service. What is covered, how requests are raised, business hours and response targets.
- Day-to-day support. Handle requests, onboarding and offboarding, accounts and vendor issues.
- Maintenance. Keep backups, updates and documentation current.
- Regular review. A summary of the work completed and recommendations for what to improve next.
Common situations
- New starters wait days for a laptop, email and system access
- People leave and their accounts stay active
- Nobody is sure whether backups are working
- Vendors and internet providers are chased by whoever is free
- Passwords and setup details live in one person's head
Not included
- 24/7 or emergency response, unless separately agreed
- Hardware, licences and third-party fees
- Consumer device repair
Common questions.
Do you offer 24/7 support?
No. Support runs during agreed Australian business hours, with agreed response targets.
Do you work on site?
Most support is delivered remotely. On-site visits can be arranged where needed.
Can we start with a review first?
Yes. An infrastructure and reliability review is a good way to understand your environment before agreeing ongoing support.
Illustrative example
What this could
look like.
A growing clinic with no in-house IT gets one point of contact for support, accounts and backups, with new starters set up from a documented checklist.
This is an example of the work we can scope, rather than a client case study or promised result.
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